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| Home > Customer
Service > Return
Policy |
|
|
Return Policy
For
questions about returns call: 1-800-950-9502
Items may be returned during the first 30
days after
shipment, for credit as follows: |
| A. |
Factory
Defect or Error
Full return, full credit, including
original shipping and handling OR replacement
shipment at no charge (customer is responsible for
return shipping charges). |
| B. |
Customized
Products
Each DashMat, Premier, and Premier Plus product (“DashMat”)
is custom made
when your order is received. There is a 30 DAY period to Return,
Exchange, or
receive a Refund on non-logoed and non-embroidered items. If
a DashMat is
returned for any reason other than a defect in material or workmanship,
there will be
a 25% restocking charge in addition to the customer paying the
cost of shipping the
item back to DashMat. All Returned and Exchanged merchandise
must be in new,
resalable, unused, undamaged condition, securely and correctly
repacked in
original box & packing materials. A valid Return Authorization
Number (R.A.# or
R.A.R#) is required and must appear in black ink on the return
address label.
• NO Returns, Refunds, or Exchanges are accepted on any and
all customized
DashMat with logos, monograms, or embroidery.
• NO Returns, Refunds, or Exchanges will be given for damaged,
abused,
misused and incorrectly packed items.
DashMat reserves the right to reject a Return, Refund, or Exchange
if the customer
fails to follow the proper return procedures, the item remains
in the customer’s
possession, customer fails to prove error in monogramming and
logos, customer
refuses to pay shipping costs, or the item is returned after
30 days. |
| C. |
Closeouts
Sale
of closeout items are final. Only defective closeout items may
be
returned
for credit. |
| D. |
Customer
Ordering Error
Please call
us (We
want to make sure you are a happy customer) |
| E. |
Exchanges
Please call
us |
| F. |
Return
Credit
Your credit card will be credited
for your product upon receipt of the product in our Return
Center. (If you wish to receive your credit sooner, please
send us the shipping tracking number. As soon as we can verify
the
shipment is in transit, we will issue the credit.)
Send
Tracking Number
NOTE:
We cannot verify tracking numbers from the United States Postal
Service |
| |
IMPORTANT: Do
not return your product until you have received
a Return
Authorization #. If you meet the above criteria...
Request
a Return Authorization #
|
|
|
